Legal

Terms of Service

The terms that apply to every booking and ride.

Last updated: July 2026

These Terms of Service govern all bookings and transportation provided by GTA Air Transit ("we," "us," "our"). By booking a ride, you agree to these terms.

1. Reservations & Confirmation

  • All reservations include an email confirmation outlining booking details and applicable cancellation policies.
  • Passengers also receive a follow-up email, phone call, or SMS the day prior to travel to confirm pickup time and location.
  • Pickup times may be adjusted slightly due to traffic, weather, or scheduling factors.
  • Passengers traveling to the airport are dropped off at the entrance closest to their airline's check-in area.

2. Booking & Payment

  • Advance notice of a few days is recommended for the best service; last-minute bookings are accommodated whenever possible.
  • Accepted payment methods: Visa, MasterCard, American Express, Debit, Cash (in person), or GTA Air Transit account billing.

3. Gratuities

Tipping is optional but appreciated. A gratuity of 10-15% is customary for good service and can be added during booking or paid directly to the driver.

4. Baggage Allowance

Each passenger is allowed 1 checked (hold) luggage (max 158 cm / 62 in total, max 23 kg / 50 lb), 1 carry-on bag (max 55 x 40 x 23 cm), and 1 personal item (handbag).

Additional charges:

  • Extra luggage: $30 each
  • Bike / ski equipment / similar: $75
  • Dog: $50 (1 only)
  • Baby stroller or wheelchair: Free

Please tell us about any extra items ahead of time so we can confirm availability, as it depends on the season. Larger quantities (up to a dozen items) can be accommodated when pre-arranged and are priced individually. Service animals are always welcome at no additional charge and are never required to be crated or caged; guests traveling with a service animal receive a private ride to the airport. Pets that are not service animals are welcome too but must travel in a suitable pet carrier.

5. Baggage Liability

Liability for baggage is limited to $200 per adult and $100 per child. Passengers are responsible for labeling and identifying their luggage during loading and unloading.

6. Vehicle Rules

  • No smoking and no alcohol in vehicles. Penalty: $500 per violation.
  • Spills (coffee or other liquids) requiring professional cleaning: $100 per incident.
  • Physical damage to the vehicle is charged based on the dealership's assessment.
  • Service is refused to any guest found intoxicated or under the influence of drugs; full charges remain applicable for their transfer.

7. Waiting Time - Airport Pickups

  • Complimentary waiting time: 1 hour.
  • After 1 hour: $20 per additional hour.
  • Maximum waiting time: 3 hours; after 3 hours, full charge applies.
  • If all vehicles are occupied and a pickup must be completed in one of our cities, passengers who arrived late may need to wait until the current drop-off is completed; in this case, no extra charge applies.

8. Airport Pickup Locations

  • Terminal 1: Door A (Arrivals), inner lane.
  • Terminal 3: Door A / Post 5, inner lane.

Passengers must be ready at pickup time. Any stops (washroom, coffee, etc.) should be made after pickup or coordinated with airport staff/security beforehand; vehicles cannot wait in these areas.

9. Residential Pickup Policy

  • Passengers must be ready at the scheduled pickup time.
  • Waiting time: 15 minutes maximum. After 15 minutes, the driver will leave and the full charge applies.
  • We are not responsible for missed flights due to such delays.

10. Cancellation Policy

  • Full refund: cancellations at least 24 hours prior to departure.
  • Within 24 hours: a $20 per-person administration fee applies; the remaining balance is issued as a travel credit.
  • Travel credits must be booked within one year and used within 16 months of issuance; they have no cash value.
  • No-show: passengers who do not show up are not eligible for a refund or credit.

11. Flight Monitoring

Passengers are responsible for checking outbound flight times. For airport pickups, our team monitors flight arrival times and adjusts your pickup when needed if a flight is delayed or lands early.

12. Service Reliability

GTA Air Transit operates 24/7, year-round. All passengers receive a confirmation prior to departure. Weather conditions are monitored and passengers are notified if necessary.

13. Changes

All changes must be made prior to departure.

Contact

GTA Air Transit - phone 289-828-8130 (or 613-884-1408) - email info@gtaairtransit.com.